Samuel had been running a garage for five years now. He had inherited the business from his father. He loved repairing automobiles. Most of the business came from the old patrons who had been bringing their cars and trucks to the garage for many years. Although over the past five years he had increased the business to some extent, the growth had not been as much as he had envisaged when he inherited the business. He had great plans.

It was not that he hadn’t implemented his plans. He had upgraded the equipment. He had also hired trained hands. In the past three years he had purchased two towing trucks to haul the stranded vehicles to his garage. He was also sending his staff for routine skill development. Nonetheless, his business was slipping out of his hand and going to other garages. By that rate, he had calculated that in the next five years, he may have to shut down the garage.

One of the biggest reasons was that the other garages were able to collaborate with roadside assistance service providers, which, somehow, he had not been able to achieve.

He knew that some good towing software options were available, but he felt that without appropriate software background, he won’t be able to use the software properly. He also believed that the operations of his garage were highly unique and any off-the-shelf software won’t be able to fit the bill.

Using the towing truck management software, the other garage owners were not just getting customers to their own garages, but even providing simple towing services and were making money off them. So, whether they got vehicles to their own garage or to another garage (they may be charging a commission), they were constantly making money and additionally, snatching customers from his garage.

He had to towing trucks. He started prompting his existing customers to call his number whenever they were stuck somewhere so that he could promptly send his trucks. But it did not work out. He could not practically managed operations with just two towing trucks, and he could not afford to buy new trucks. The only option for him was to have a similar software that would enable towing trucking service providers to receive instant notifications and reach the spot.

He hired two programmers even when he knew that he could not afford them, and he would be using money from his savings. The programmers worked for three months and were able to deploy a functional tow truck management software. Although software worked for a couple of trucks, when multiple towing truck companies started using it, it would often crash. The worst part was, when stranded passengers used their mobile app to quickly book a towing service, their messages were not broadcast to the nearest towing trucks. In a couple of instances, the situation became dangerous, and he quickly needed to inform everyone not to use the software for booking emergency towing services. All the money was wasted.

For a few months he was completely clueless. In between, he lost a few more customers to other garages. Then one day, he came across the SpotnTow website and it immediately caught his attention. Although previously he had seen multiple towing software websites, there was something in the message of the website that drew him to read further. It was a complete roadside assistance software that would enable people to book towing services from the website as well as from a mobile app. It was easy to install. It was scalable. It was affordable. The software would work from a web browser as well as from a mobile phone. He decided to give it a go.

The team behind the tow truck dispatch software assured him that he did not need to have any programming language and they would themselves deploy the software in a manner that it would be available on the website as well as mobile phones. They were able to deploy a functional version of the software within five working days. He did some trial runs with old customers he trusted and who wanted to help him.

They were able to book towing services and the messages were immediately flashed to the nearby towing trucks. First, he tried with a couple of customers. Then he tried with 10 customers. After 15 days, he advertised in the local newspaper inviting different towing companies to download and install his mobile app through which they could provide their towing truck services.

In a month, 35 people booked towing services through his roadside assistance software and they were successfully provided help within 10 minutes. A lot of the business came to his garage. People even subscribed to the premium version of his app to get privileged services.

It has been six months now since Samuel has been using the SpotnTow towing dispatch software. He was already an efficient garage owner and soon his reputation spread. His app has been downloaded widely and his radius of services has increased to more than 200 miles. Not all the vehicles necessarily come to his garage, but now, his towing services are making him more money than his garage. He is thinking of expanding his services to 3 more adjacent cities.